I strongly believe in innovation and soul striking ideas which can convert the routine mundane business activities into a relentless drive towards achievement!
— Balaji Ramchandran
Balaji Ramachandran a.k.a. Bala has over 20 years of Entrepreneurial & Innovation leadership that has helped shape today's CX software industry. Bala is the Founder and Chief Executive Officer of SoftClouds, a leading CX solutions provider...
In the rapidly evolving CRM industry, Siebel has innovated and re-invented itself over the years to be a powerful CRM solution valued by Enterprise Customers. With Industry Standard Open Interfaces, DevOps Automation and Options for deploying on the Cloud, Siebel IP17 brings more business agility to existing implementations. We look forward to creating futuristic solutions on Siebel with AL, NLP, Machine Learning and IoT.
There is a common customer misconception that just “touching” Siebel will cost millions of dollars. This is not entirely true, as Siebel can easily co-exist with Oracle Cloud Solutions. And with the right development team transforming Siebel can be a much smoother and less expensive process.
The advent of big data requires a 180 degree change in retailer’s mindset to focus their attention on retaining loyal customers. The platforms of the future needs to evolve & innovate to meet needs of consume.
We are at a Technical Perfect Storm where Big Data, Analytics, NLP and AI are colliding to significantly improve the customer experience.